Product support & resources

Browse the online product documentation to learn more about the OnePlace Solutions suite of products. Search the knowledge base or engage with a thriving online community to ask questions and provide suggestions & feedback.

Locate an authorised OnePlace Solutions partner or contact OnePlace Solutions and submit a support request.


Online help

Online help

Browse the online product documentation to learn how to use, install and access best practices for enterprise configuration and deployment.

Browse online help

Knowledgebase

Knowledgebase

Search the knowledge base for answers to technical questions and self-service guidance to previously documented answers to common questions & issues.

Search Knowledgebase

Community support

Community support

The OnePlace Solutions community is available to OnePlace Solutions customers and users to ask questions, report problems & share ideas!

Visit the community


Getting started

We know using software for the first time can be a little overwhelming, with people often not sure where to start. To help with that we’ve created a couple of quick videos to help get you on your way.

Connecting Microsoft Outlook to SharePoint

Connecting Microsoft Outlook to SharePoint

To get you up and running quickly, this two-minute video will guide you through the simple steps for a single user to connect Outlook to your SharePoint environment.

Watch video

Save your first email and access content in SharePoint

Save your first email and access content in SharePoint

Now you’ve connected Outlook to SharePoint, this 40 second video will guide you through the easy steps to save your first email to SharePoint.

Watch video

Save documents to SharePoint from your desktop

Save documents to SharePoint from your desktop

Next in our getting started series is a short video showing how you can save your documents on your desktop in to SharePoint.

Watch video

Save to SharePoint from Adobe Acrobat and Microsoft Word, Excel and PowerPoint

Save to SharePoint from Adobe Acrobat and Microsoft Word, Excel and PowerPoint

Our last short video shows the ease at which you can save documents to SharePoint from within your day to day apps such as PDF’s, Word, Excel and PowerPoint.

Watch video

Installation and deployment

The OnePlace Solutions suite of products can be installed on an individual computer or deployed across an enterprise. To help you, no matter what your deployment is, we’ve created some quick videos to make the installation, licensing and deployment processes as quick and easy as possible for you.

Creating your OnePlace Solutions site

Creating your OnePlace Solutions site

OnePlaceLive comprises services to personalise SharePoint for users in their day to day apps. This video shows how to create and configure the site to manage those services, including your OnePlace Solutions licenses.

Watch video

How to activate your license

How to activate your license

Licensing OnePlace Solutions can be completed in a few quick steps. This video shows how you can locate your license list including your list ID and add how to upload your license to activate and use them.

Watch video

Capturing email attributes

Capturing email attributes

If you’re saving emails to SharePoint, you’re going to want to save all the attributes that comes with them. This short video shows how you can add our email content type to capture this data from users in new and existing libraries.

Watch video

Deploying across an enterprise

Deploying across an enterprise

Deploying OnePlace Solutions across an enterprise is a relatively simple task for a SharePoint Administrator. This video shows the best practices for successfully deploying to your company via an MSI.

Watch video