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KB0150 - Domain names and ports that should be opened for OnePlaceMail App

Affects:

OnePlaceMail for Outlook App

Issue:

When attempting to sign in, you are presented with a message that states that ''We are unable to connect to our services. Please verfiy you that you have internet connectivity and that our domain addresses are not blocked by your firewall"

KB0149 - Configure Outlook Web App to show OnePlaceMail App

Affects

OnePlaceMail for Outlook App

Issue

When working in Outlook Web Access (OWA) - apps that are available, might not be readily available.

The following steps will display the icon to be immediately available when selecting an email.

KB0148 - Issues signing in when using OnePlaceMail App

Affects

OnePlaceMail App for Outlook

Issue

Unable to sign in when using OnePlaceMail for Outlook App.

The OnePlaceMail for Outlook App currently has the following account requirements:

  • The Mail account must be an Office 365 Organization (Work or School ) account
  • The SharePoint sites(s) that are being saved to, must be a part of the same Office 3765 tenant as your mail account

 

The following enviornments are not supported

  • On premises SharePoint servers
  • On premises Exchange Mail servers
  • Saving mail/attachments where the Mail account and SharePoint site are in different Office 365 tenants