OnePlaceDocs

KB0128 - The OnePlaceDocs Plugin failed to run the broker in protected mode

Starting Adobe Reader XI states the OnePlaceDocs Plugin failed to run the broker in protected mode.

Issue:

You receive the following error when starting Adobe Reader XI:

The OnePlaceDocs Plugin failed to run the broker in protected mode.

Reason:

The user is running Adobe Reader (not Acrobat) XI in Protected mode, with a required file missing.

Check to see if OnePlaceDocsAdobePlugin.exe exists in C:\Program Files\Adobe\Adobe Reader 11.0\plugins\pi_brokers\

Check to see if OnePlaceDocsAdobePlugin.exe exists in C:\Program Files\Adobe\Adobe Reader 11.0\plugins\pi_brokers\

Solution 1:

Please check that it has not been removed or quarantined by an antivirus program.

If so, please restore this file.

Solution 2:

If the file is not able to be restored from quarantine, two options are available:

  1. Uninstall and reinstall OnePlaceDocs, excluding OnePlaceDocsAdobePlugin.exe from the antivirus before running Adobe Reader;
  2. Disable Protected mode in Adobe Reader

Schedule a demo

See the OnePlace Solutions product suite in action and unlock the potential of your data by leveraging the SharePoint platform.

Free trial

Download and try the full OnePlace Solutions product suite for Windows Desktop and Apps for Microsoft 365.

Contact us

We're here to help, so please don’t hesitate to get touch with any questions you may have.

© Copyright OnePlace Solutions