Support & Resources

Browse the online product documentation to learn more about the OnePlace Solutions suite of products.

Desktop Software

for Windows, Outlook & Office

Search the knowledge base for answers to technical questions and self-service guidance to common questions & issues.

Desktop Software

OnePlaceMail App for Outlook

for Microsoft 365 & Mobile Devices

Browse the online product documentation to learn how to use, install and access best practices for enterprise configuration and deployment.

Apps for Office 365

Common Questions

How do I update the desktop software?

Follow the upgrade instructions provided. Please reach out if any assistance is required.

What is the minimum number of users I can buy?

The minimum license purchase is:

Essential Plan: 5 users.
Business and Premium Plans: 10 Users

What’s included in the 30-day trial?

The getting started 30-day trial includes all features (Premium Plan) and optional add-ons. The technical support and the customer success teams are also available to assist throughout your 30-day trial.

Is the Lite plan free?

Yes, the Lite plan is free. The subscription provides limited access to the OnePlaceMail app for personal use.

Can I provide a product review?

Yes, please provide a review on Microsoft AppSource. Thank you for being so supportive.

You can also contact us if there is anything we can do to assist.

Are there feature differences between OnePlaceMail Desktop and OnePlaceMail App?

The OnePlaceMail Desktop and OnePlaceMail App work well together. Some shared core capabilities include saving an email and attachment to Microsoft 365 Teams, SharePoint and OneDrive. However, there are also differences, such as the multi-platform support provided by the OnePlaceMail App.

The OnePlaceMail Desktop Software provides rich email management and solution engagement capabilities for a better employee experience when engaging with business solutions on the Microsoft 365 platform.

Detailed Feature Comparison