Support & Resources

Browse the online product documentation to learn more about the OnePlace Solutions suite of products.
Desktop Software

Desktop Software

for Windows, Outlook & Office
Search the knowledge base for answers to technical questions and self-service guidance to common questions & issues.
OnePlaceMail App for Outlook

OnePlaceMail App for Outlook

for Microsoft 365 & Mobile Devices
Browse the online product documentation to learn how to use, install and access best practices for enterprise configuration and deployment.

Common Questions

How do I update the desktop software?

Follow the upgrade instructions provided.  Please reach out if any assistance is required.

What is the minimum number of users I can buy?

The minimum license purchase is:

  • Essential Plan: 5 users. 
  • Business and Premium Plans: 10 Users
What’s included in the 30-day trial?

The getting started 30-day trial includes all features (Premium Plan) and optional add-ons. The technical support and the customer success teams are also available to assist throughout your 30-day trial.

Is the Lite plan free?

Yes, the Lite plan is free.  The subscription provides limited access to the OnePlaceMail app for personal use.

Can I provide a product review?

Yes, please provide a review on Microsoft AppSource. Thank you for being so supportive.

You can also contact us if there is anything we can do to assist.

Are there feature differences between OnePlaceMail Desktop and OnePlaceMail App?

The OnePlaceMail Desktop and OnePlaceMail App work well together. Some shared core capabilities include saving an email and attachment to Microsoft 365 Teams, SharePoint and OneDrive. However, there are also differences, such as the multi-platform support provided by the OnePlaceMail App.

The OnePlaceMail Desktop Software provides rich email management and solution engagement capabilities for a better employee experience when engaging with business solutions on the Microsoft 365 platform.

Detailed Feature Comparison

Schedule a demo

See the OnePlace Solutions product suite in action and unlock the potential of your data by leveraging the SharePoint platform.

Try free

Download and try the full OnePlace Solutions product suite for Windows Desktop and Apps for Microsoft 365.

Contact us

We're here to help, so please don’t hesitate to get touch with any questions you may have.

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