OnePlaceMail

KB0138 - OnePlaceMail not loading in Outlook 2013

 Issue:

OnePlaceMail add in will not load in Outlook 2013.

Applies to: OnePlaceMail R7.0 & Above + Outlook 2013

Scenario 1:

The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 for the first time. 

Scenario 2:

The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 after successfully using OnePlaceMail for a period of time.

Scenario 3:

Performing a drag/drop operation to a OnePlaceMail folder in Outlook 2013 does nothing. OnePlaceMail does not appear to be working and the OnePlaceMail menu items and buttons are missing. 

Solution

Solution1: 

If OnePlaceMail Add-In has encountered a problem Outlook may mark it as Inactive and Outlook will not attempt to load it from then on.

In Outlook 2013 you can access the "Inactive addin"

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