KB0138 - OnePlaceMail not loading in Outlook 2013
OnePlaceMail add in will not load in Outlook 2013.
Applies to: OnePlaceMail R7.0 & Above + Outlook 2013
The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 for the first time.
The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 after successfully using OnePlaceMail for a period of time.
Performing a drag/drop operation to a OnePlaceMail folder in Outlook 2013 does nothing. OnePlaceMail does not appear to be working and the OnePlaceMail menu items and buttons are missing.
If OnePlaceMail Add-In has encountered a problem Outlook may mark it as Inactive and Outlook will not attempt to load it from then on.
In Outlook 2013 you can access the "Inactive addin"