OnePlaceMail

KB0141 - Error 'Custom folder icon is not allowed for a folder not displayed in Outlook'

Affects:

OnePlaceMail + Office Release 1702: Build 7870.2024 (Current Channel)

Issue: 

When you upgrade Office365 to version 1702, build 7878:2024, and install OnePlaceMail an error appears on restart. 

When you upgrade Office365 to version 1702, build 7878:2024, and install OnePlaceMail an error appears on restart. 

Reason:

Changes made to the path of the PST in Windows, caused the PST to not load correctly. 

Resolution:

1. Check your current version of Office

In Outlook, select File, Office Account and take note of the release and build number. If this matches 1702 7870:2024, upgrade to the current release. 

2 Remove PST

If the file path of the PST has been affected, the PST needs to be completely removed before rstarting Outlook.

The steps are

In Outlook

Browse to File | Account Settings | Account Settings

Select Data Files

Locate the OnePlaceMail PST. 

Select Remove. 

Close Outlook

 

In Windows Explorer

Browse to C:\users\<username>\appdata\local\OnePlace Solutions

Delete the oneplacemail.pst located here. 

Restart Outlook.

The PST will be re-created automatically after Outlook has been restarted. 

 

 

 

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