Knowledgebase

KB0148 - Issues signing in when using OnePlaceMail App

Affects

OnePlaceMail App for Outlook

Issue

Unable to sign in when using OnePlaceMail for Outlook App.

The OnePlaceMail for Outlook App currently has the following account requirements:

  • The Mail account must be an Office 365 Organization (Work or School ) account
  • The SharePoint sites(s) that are being saved to, must be a part of the same Office 3765 tenant as your mail account

 

The following environments are not supported

  • On premises SharePoint servers
  • On premises Exchange Mail servers
  • Saving mail/attachments where the Mail account and SharePoint site are in different Office 365 tenants

Workaround

  • Ensure you check the  "Keep me signed in" checkbox on the login screen

 sign in1

  • Use the 'About OnePlaceMail | Sign out of Office 365 option

sign in1

 

Further Details:

 

Known Issues

There is a known issue with ADFS and Desktop Outlook 2013 (this relates to IE11 which is used by Outlook 2013). To confirm this is your issue, you should be able to sign-in and use the app using Outlook Web Access in a Chrome or Firefox web browser. 

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