OnePlaceMail

KB0151 - Resolve display issue with OnePlaceMail & Outlook 2016, 2019 & O365

Resolve issue when OnePlaceMail displays incorrectly for Windows 10 (1803) &  Office 2016 / Outlook 2019 / O365

Issue:

Microsoft update for Windows 1803 release (April 2018) for dynamic DPI settings (optimization for multiple monitor display) causes OnePlaceMail to display SharePoint content incorrectly in Outlook 2016, 2019 or O365

 Resolution:

The following registry key needs to have a value of 0

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\RenderForMonitorDpi = 0

 

Workaround 1

As of OnePlaceMail Desktop release 7.9.2 the following message will be presented when the display has been optimized.

To improve how OnePlaceMail is displayed, select Yes :

KB151 optimizemsg

 

Workaround 2

To remove this prompts for end users, update the registry location to modify the value. This can be modified through group policy/scripts.

The location to update is:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options

Add a new DWORD value named: RenderForMonitorDpi - set this value to 0

Workaround 3

This option can be changed directly in Outlook. 

  • In Outlook, select File, Options
  • Select Options
  • Select 'General' tab
  • Under 'User interface options' select "Optimize for compatibility"

KB0151 outlook optimize

  • Select OK

 

 

Schedule a demo

See the OnePlace Solutions product suite in action and unlock the potential of your data by leveraging the SharePoint platform.

Free trial

Download and try the full OnePlace Solutions product suite for Windows Desktop and Apps for Microsoft 365.

Contact us

We're here to help, so please don’t hesitate to get touch with any questions you may have.