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Step 2: Complete support request

Provide as much detail as possible regarding the issue, any troubleshooting steps performed and if possible, the steps to reproduce the issue.

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First name

Last name

Company

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Environment

Release

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Operating System

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Product

You need to hold a current maintenance agreement or support pack to access technical support.

Yes - We have current support/maintenance

Evaluating - Currently evaluating the product

Describe the problem

Type of issue

Impact

Frequency

Please describe the problem in detail and as clearly as possible. For example, if you can repeat it, provide the steps (add screenshots as attachments where appropriate).

Attachments

You can attach up to four files related to your problem such as a screenshot, PDF, etc. The following file types can be attached - zip, pdf, doc, wri, xls, txt, log, jpg, jpeg, gif, png, bmp:

Attachment 1

Attachment 2

Attachment 3

Attachment 4

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