Premium support

Step 1: Search Knowledge base and community forum

Find answers in the knowledgebase or ask the OnePlace Solutions community .

Step 2: Complete support request

Provide as much detail as possible regarding the issue, any troubleshooting steps performed and if possible, the steps to reproduce the issue. Assistance completing this form is provided in this help article.

Contact information

First name*

Last name

Email*

Company*

Contact number*

You need to hold a current maintenance agreement or support pack to access technical support.

Yes - We have current support/maintenance
Evaluating - Currently evaluating the product

Environment

Release*

Outlook Version*

Operating System*

SharePoint Version

Products / Solutions

Product

Describe the problem

Type of issue* Impact* Frequency*

Please describe the problem in detail and as clearly as possible. For example, if you can repeat it, provide the steps (add screenshots as attachments where appropriate).*

Attachments

You can attach up to four files related to your problem such as a screenshot, PDF, etc. The following file types can be attached - zip, pdf, doc, docx, jpg, jpeg, gif, png:

Attachment 1 Attachment 2 Attachment 3 Attachment 4

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