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Step 1: Search Knowledge base and community forum

Find answers in the knowledgebase or ask the OnePlace Solutions Community .

Step 2: Complete support request

Provide as much detail as possible regarding the issue, any troubleshooting steps performed and if possible, the steps to reproduce the issue.

Contact information

First name*

Last name

Email*

Company*

Contact number*

You need to hold a current maintenance agreement or support pack to access technical support.

Yes - We have current support/maintenance
Evaluating - Currently evaluating the product

Environment

Release*

Outlook Version*

Operating System*

SharePoint Version*

Products / Solutions

Product

Describe the problem

Type of issue* Impact* Frequency*

Please describe the problem in detail and as clearly as possible. For example, if you can repeat it, provide the steps (add screenshots as attachments where appropriate).*

Attachments

You can attach up to four files related to your problem such as a screenshot, PDF, etc. The following file types can be attached - zip, pdf, doc, docx, jpg, jpeg, gif, png:

Attachment 1 Attachment 2 Attachment 3 Attachment 4

Verification

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