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  • KB0042 - "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869."

KB0042 - "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869."

Affects:

OnePlaceMail

Issue:

When attempting to install a newer release of OnePlaceMail over-the-top of an older release of OnePlaceMail you encounter the following error.

Issue

When attempting to install a newer release of OnePlaceMail over-the-top of an older release of OnePlaceMail you encounter the following error.

 

Reason

This issue may be caused under particular versions of Windows Vista and Windows 7 due to User Access Control (UAC) settings.

Solution

Solution 1:

To install over-the-top of an existing OnePlaceMail installation right-click on the new setup.exe file and select ‘Run as administrator’.

unexpected-error-b

Solution 2:

  • Logon to machine using an administrator account
  • Uninstall existing OnePlaceMail client (Control Panel | Uninstall Programs)
  • Install new OnePlaceMail client by launching the setup.exe file
Posted in Installation
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