KB0138 - OnePlaceMail not loading in Outlook 2013

 Issue:

OnePlaceMail add in will not load in Outlook 2013.

Applies to: OnePlaceMail R7.0 & Above + Outlook 2013

Scenario 1:

The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 for the first time. 

Scenario 2:

The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 after successfully using OnePlaceMail for a period of time.

Scenario 3:

Performing a drag/drop operation to a OnePlaceMail folder in Outlook 2013 does nothing. OnePlaceMail does not appear to be working and the OnePlaceMail menu items and buttons are missing. 

Solution

Solution1: 

If OnePlaceMail Add-In has encountered a problem Outlook may mark it as Inactive and Outlook will not attempt to load it from then on.

In Outlook 2013 you can access the “Inactive addin” list from: File Menu > Options > Add-Ins (as below). If the ‘OnePlaceMail’ is inactive, select "Manage COM Add-ins" (at the bottom of the screen) and click the ‘Go’ button. Put a tick in the ‘OnePlaceMail’ to enable it.

 

 

Solution2: 

The solution to resolve this issue involves modifying the registry.

1. Close Outlook 

2. From Run, enter Regedit

3. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\OnePlaceMail & ensure load behaviour is set to 3

Load Behaviour

4. Start Outlook

Solution3: 

The solution to resolve this issue involves modifying the registry.

1. Close Outlook 

2. From Run, enter Regedit

3. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency\DoNotDisableAddinList

   Create a new entry for OnePlaceMail.

 

4. Right click, select New | DWORD (32 bit) Value 

5. Name this OnePlaceMail

6. Right click on this entry, and select Modify. Modify the value to "1"

7. Close the registry

8. Start Outlook