KB0138 - OnePlaceMail not loading in Outlook 2013

 Issue:

OnePlaceMail add in will not load in Outlook 2013.

Applies to: OnePlaceMail R7.0 & Above + Outlook 2013

Scenario 1:

The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 for the first time. 

Scenario 2:

The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 after successfully using OnePlaceMail for a period of time.

Scenario 3:

Performing a drag/drop operation to a OnePlaceMail folder in Outlook 2013 does nothing. OnePlaceMail does not appear to be working and the OnePlaceMail menu items and buttons are missing. 

Solution

Solution1: 

If OnePlaceMail Add-In has encountered a problem Outlook may mark it as Inactive and Outlook will not attempt to load it from then on.

In Outlook 2013 you can access the “Inactive addin” list from: File Menu > Options > Add-Ins (as below). If the ‘OnePlaceMail’ is inactive, select "Manage COM Add-ins" (at the bottom of the screen) and click the ‘Go’ button. Put a tick in the ‘OnePlaceMail’ to enable it.

If OnePlaceMail Add-In has encountered a problem Outlook may mark it as Inactive and Outlook will not attempt to load it from then on.

 

If OnePlaceMail Add-In has encountered a problem Outlook may mark it as Inactive and Outlook will not attempt to load it from then on.

 

Solution2: 

The solution to resolve this issue involves modifying the registry.

1. Close Outlook 

2. From Run, enter Regedit

3. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\OnePlaceMail & ensure load behaviour is set to 3

 Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\OnePlaceMail & ensure load behaviour is set to 3

4. Start Outlook

Solution3: 

The solution to resolve this issue involves modifying the registry.

1. Close Outlook 

2. From Run, enter Regedit

3. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency\DoNotDisableAddinList

   Create a new entry for OnePlaceMail.

 Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency\DoNotDisableAddinList     Create a new entry for OnePlaceMail.

 

4. Right click, select New | DWORD (32 bit) Value 

5. Name this OnePlaceMail

6. Right click on this entry, and select Modify. Modify the value to "1"

6. Right click on this entry, and select Modify. Modify the value to "1"

7. Close the registry

 Close the registry

8. Start Outlook