KB0138 - OnePlaceMail not loading in Outlook 2013
Issue:
OnePlaceMail add in will not load in Outlook 2013.
Applies to: OnePlaceMail R7.0 & Above + Outlook 2013
Scenario 1:
The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 for the first time.
Scenario 2:
The OnePlaceMail ribbon buttons and tab do not appear when you start Outlook 2013 after successfully using OnePlaceMail for a period of time.
Scenario 3:
Performing a drag/drop operation to a OnePlaceMail folder in Outlook 2013 does nothing. OnePlaceMail does not appear to be working and the OnePlaceMail menu items and buttons are missing.
Solution
Solution1:
If OnePlaceMail Add-In has encountered a problem Outlook may mark it as Inactive and Outlook will not attempt to load it from then on.
In Outlook 2013 you can access the “Inactive addin” list from: File Menu > Options > Add-Ins (as below). If the ‘OnePlaceMail’ is inactive, select "Manage COM Add-ins" (at the bottom of the screen) and click the ‘Go’ button. Put a tick in the ‘OnePlaceMail’ to enable it.
Solution2:
The solution to resolve this issue involves modifying the registry.
1. Close Outlook
2. From Run, enter Regedit
3. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\OnePlaceMail & ensure load behaviour is set to 3

4. Start Outlook
Solution3:
The solution to resolve this issue involves modifying the registry.
1. Close Outlook
2. From Run, enter Regedit
3. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency\DoNotDisableAddinList
Create a new entry for OnePlaceMail.
4. Right click, select New | DWORD (32 bit) Value
5. Name this OnePlaceMail
6. Right click on this entry, and select Modify. Modify the value to "1"
7. Close the registry
8. Start Outlook