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KB0134 - Known Issues

This article maintains a list of known issues for OnePlace Solutions Desktop release - 

Current Release is R8.8 - Updated May, 2023

Known issues

  • Special characters in filenames (#, %)  returns a 401 error when attempting to save to SharePoint Online.
  • OnePlaceMail App may return the message 'nameAlreadyExists Message:The specified item name already exists' when attempting to save an email to SharePoint. This error can be ignored as the email is saved to M365.
  • Adobe does not support Modern Authentication. This means O365 environments enforcing Modern Authentication will not be able to open a pdf directly via OnePlaceDocs. If you are experiencing this, please vote here on Adobe site.
  • Issue in Word, where VBA support is disabled. Please find KB here. If you are experiencing this issue, please vote on this item here on Microsoft site.
  • Installing 64-bit Adobe is not compatabile with OnePlaceDocs.  Please find a link for a workaround here

 Recently resolved known issues

  • Managed Metadata column type does not always return terms via the type ahead picker (R8.8)
  • Error returned when saving to a choice column that contains an ampersand (R8.8)
  • Issue when saving emails from some senders (ie. Microsoft Marketing) failing - (R8.7)
  • Outlook may restart unexpectedly due to a connection issue - (R8.7)
  • When expanding a library or folders there is a delay in showing the folders (R8.7)
  • When selecting pdf documents and selecting 'Open With' known PDF Applications are not presented in the applications available (Resolved R8.6)
  • When upgrading to R8.5, existing favorites with spaces in name will return incorrect message that the location does not exist (Resolved R8.6)
  • Cannot create an Enterprise Keyword term, when creating an item in OnePlace Solutions Desktop ( Resolved R8.6)


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